Another pro-consumer shop in North Carolina is asking for the public's help in changing some Insurers tactics of recommending low quality shops and low quality parts. Some of us shop owners will not risk our customers lives or lower the value of their vehicles by using imitation non tested parts on their vehicles.
Because we don't play the insurers games we are often referred to as not being on their list or sometimes they even say they have never heard of us. We have been in the same location for nearly 15 years. Located at Gaye Chevrolet in Marshville, NC. All Precision Collision Repair is one of the few shops in NC that will inspect other shops repair's and fix a customers car the way they want the car fixed not the insurance company. We work with all Insurers however after 35 years in collision repair I consider our shop to be the experts.
It really is amazing some of the dumb things Insurers say to my technicians. "You sure that Aftermarket Imitation fender does not fit?" Come on really? If we put it on and it does not fit my customers would flip out. Gaps you could loose a pencil in? That won't fly with our shop.
I really don't want to charge anymore than necessary to fix the car right the first time. I pay Insurance premiums just like everyone else and I understand controlling costs to keep premiums down. However some things that they refuse to pay for are amazing. Washing a car is one of them. When your car is repaired it is impossible to keep it dust free. We cover the car but all bodywork materials create dust. I put a $20.00 charge on the estimate and they won't pay for it. I have a guy spend 1 1/2 hours vacuuming, cleaning windows inside and out, dressing the interior trim, wash the outside, clean and shine the tires and dry the car off. Soap, tire shine, cleaners, paper towels, wax and water are not free. We wash 200 cars a year for free! Too funny if you ask me.
Please watch the video it is very short but hits home with a message that is important to all car owners. You never seem to find out how bad your insurance company is till you file a claim. By then you have usually paid years in premiums. I find it amazing that they treat customers the way they do.
Here is the link. Video's page for Collision Repair Cautions
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