Wonder How The Lizard Keeps Customers

We had a customer come through with a claim on her nearly new Chevy Spark. The accident was not her fault and she was stopped and hit by another vehicle. While the officer was writing up the accident report another car came through and side swiped her car. Her Insurer made her drive an unsafe car to a body shop that was part of their "network" and she came back to us with a deficient estimate. Their estimate included a used door and an after crap rear bumper cover. Her car only had 23,000 miles on it and it was a 2013 model year.

We disassembled the car put it on our bench and used up his 3 hour pull time and discovered a damaged rear body panel. and some other issues not on his estimate. We waited 3 days for a re inspection and he could not make a decision as to the short items. He finally contacted us 4 days later and decided to total loss the vehicle.

To make a long story short, they were charging the customer 2 deductibles and they short payed her $500.00 on the bill for the total loss. The customer already has an attorney so I am sure they will have to do the right thing in the end.

It just amazes me that Insurers try the tactics they do to not pay a legitimate claim. If you are insured with the Lizard you may want to consider how they handle their claims when it comes to renewal time. I have to admit they have great commercials but they never really say how they handle their claims in the commercials :).

Click here for Geico Reviews


Click here for a great body shop All Precision Collision Repair